Sort the enquiry
New patient, existing patient, emergency, hygiene, orthodontics, implants, facial aesthetics, or nervous-patient consultation.
Preview concept - St Peter Port dental enquiries
Keep online booking, then add a clearer route for patients who still have questions.
A focused mobile-first concept for Queens Road Dental Centre that keeps the existing online booking and registration path, while adding WhatsApp click-to-chat, captured patient details, status tracking, reminders, and a simple FAQ assistant for common appointment and treatment questions.
Built around public QRDC patient cues
St Peter Port
Online booking
New patient registration
Orthodontics
Implants
Nervous patients
Patient capture
Give uncertain visitors a guided route before they call reception.
Capture the basics
Name, phone, email, patient type, treatment interest, best time to contact, and consent are saved before WhatsApp opens.
Keep follow-up visible
Email or Google Sheet logging tracks source, status, owner, reminder time, and the next action for reception.
WhatsApp CRM concept
A quick chat button, with the operational detail still captured.
Patients can ask a question in WhatsApp, but the practice still gets structured context: treatment interest, patient type, urgency, and a follow-up reminder if the patient does not complete online booking.
Patient
New patient
Interest
Orthodontic consultation
Status
Needs booking link + fee guide
Reminder
Tomorrow - 09:30
FAQ/chatbot starter